Terms & Conditions

DELIVERY

We aim to deliver our nappy cakes within 3-5 working days,  we do keep some designs made and ready to go so if you require a nappy cake quickly then please call us to check availability. Standard delivery is £2.99 and free for orders over £50 and is a 3-5 working day service. Next day delivery is available for orders placed before 10am and costs £11.95, please call us on 01189 332970 or 07729 684451 to check availability for next day.

At present we ship to UK Mainland only when ordering through our website. This does not include Upper Highlands, Islands and Northern Ireland. Please contact us for a shipping quote before placing an order for these areas as additional shipping charges will apply. Thank you.

Our working week is Mon-Fri there are no courier collections or deliveries on Sat/Sun.

For bespoke designs delivery times will vary, we will however inform you of an expected delivery time when you place your order.

COURIER SERVICES

We cannot be held responsible for delays incurred by the courier or royal mail unfortunately this is out of our hands.  You will be sent a tracking number once the courier has been booked, this is for your convenience and for you to check on the progress of your delivery. Please contact us on 01189 332970 or 07729 684451 if you have any queries or problems.

Please Note:  All deliveries will require a signature so please make sure you use an address where someone is available to accept your parcel. If no one is available at the delivery address the courier may on occasion leave with a neighbour or at a local access point for collection. If a parcel is not collected which results in it being returned to us you will be responsible for any additional delivery charges incurred by us to resend it. 

 AVAILABILITY & DESIGN

The description in the ingredients list is exactly what you will get in each baby gift although slight changes are sometimes necessary as a product becomes discontinued by the manufacturer, is out of stock or when clothing designs are changed, when this happens items will be replaced with ones of equal value or better quality.  We cannot be held responsible for any disputes arising from these changes.

Images on our website are for illustrative purposes only.  We are continually developing new ideas and designs and we will try to update our images as often as possible.

REFUNDS & RETURNS

Sweetiepie Nappy Cakes complies with the distant selling regulations and we want to ensure that you our customer are 100% happy with your purchase but in the unlikely event you are not, we offer a full refund for any items purchased providing they are returned to us in their original packaging and re-sellable condition The customer is responsible for the return courier costs and the delivery charge will also not be refunded.  We would recommend that you obtain proof of postage for your returns, items over £25 in value need to be insured against loss or damage, we cannot offer refunds for products that have been lost or damaged where no insurance or proof of delivery has been obtained.
PLEASE NOTE: For hygiene purposes we do not accept back any tampered with or opened nappy cakes or gifts.

DISTANCE SELLING REGULATIONS AND YOUR RIGHT TO CANCEL
Under the distance selling regulations you have the right to cancel your order for any item purchased on our website, for a full refund. Your cancellation rights expire 14 working days from the date you contact us or after 14 working days of receipt of the delivery. The distance selling regulations further specify when your cancellation rights expire. Cancellation is only deemed served if sent using one of the methods listed on our ‘Contact Us’ page.

Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request.

When returning your item(s), it is important that you contact us beforehand (as stated above) please ensure that any items sent back are sent by a trackable delivery service with fully covered insurance in place. The cost of returning items to us is not refundable.

PRIVACY POLICY

When you give us personal information we want to assure you that it will only be used by Sweetiepie Nappy Cakes to complete your order, contact you regarding your order or to send you special offers from time to time.  We will not pass on any of your details to any third parties other than necessary details given to the courier company.  Sweetiepie Nappy Cakes is totally committed to protecting the privacy of our site visitors and customers.

INFORMATION WE COLLECT ABOUT YOU

We gather this information to enable us to process your order and deliver your gift.  We need to know your full name, postal and email addresses and a contact telephone number these will help us maximise the effectiveness of our services and will help to increase the speed in which transactions are dealt with.

COPYRIGHT

All copyright, design rights & intellectual property rights existing in our nappy cake designs & handmade gifts including images, text & design of our website are and will remain the property of Sweetiepie Nappy Cakes.  Permission to use any of our images may be allowed in certain circumstances but only by prior arrangement.  We will treat any infringement of our rights seriously.